CUSTOMER COMMENTS

Jeff, thank you for emailing your informative e-newsletter (International Insurance Insights). I appreciate it very much. (DO, California)

Doug, Thank you very much for your email! This is really the most comprehensive and professional answer we got. (TL)

Jeff, I wanted to drop you a brief note to let you know how much I appreciate Nelma.  I just began working with my NGO in March, and Nelma has been so helpful explaining the procedures for obtaining coverage for the short-term teams and individuals that I work with.  (WK, Pennsylvania)

Jeff, I just wanted to say a quick “Thank You” for the newsletter, or “Quarterly E-Bulletin.”  I don’t know if this is all your work or a team or just who puts it together; but I’ve gotta say it’s one of the few pieces of its kind that I actually *read* top-to-bottom.  [The “Quarterly Bulletin” is written by Jeff, assisted by the GNI staff.]  (DS, Pennsylvania)

Trish, Thanks so much for your follow-up on this.  We actually got a check in the mail already, covering all the charges minus the $250 deductible.  I was surprised and pleased that we got it so quickly!  Thank you again for taking care of us.  You have been extremely helpful, Trish. (AR, Indiana)

Nelma, Thank you so much for your immediate help in getting my credit from  the insurance company.  It’s this kind of service from you and your partners that keeps me coming back to GNI for ALL my international insurance needs. (KD, California)

Nelma, Thanks so much for your help with getting access to our insurance cards. Your advice worked perfectly.  You guys are so good to work with. (JR, Pennsylvania)

Pei, Thank you so much for all your assistance and last minute answers! I made it to and back from Israel without getting sick or hurt.  I will use your services again. (MB, Arizona)

Dear Doug, Thank you so much. I will try following Trish's instructions. You have been so kind, and it has been a joy for me to work with you.  Blessings! (EQ , India)

Sharon, you have been a real blessing to me even though things didn't work out as we had hoped.  You are always so gentle and encouraging. (BR, Uganda)

Thank you so much for your help Doug! I have used Good Neighbor to travel the world and have nothing but amazing things to say about your helpful staff and diverse coverage options. GNI has been a great partner. (Andrew)

Thank you so much, Trish!  I have had a crazy day today. Your help and expertise were invaluable to me -- thank you. (CW , Pennsylvania)

Trish, Thank you for personally spending so much time to secure the correct information and policy for us.  Your efforts relieved me when my time was limited. (CW , Pennsylvania)

Doug, I wish to thank Pei for the first class service I received. I value great customer service having worked for a Japanese airline for 17 years.  I believe the service reflects the management. (TM, New York)

“Thank you! THANK YOU!! THANK YOU!!! Your assistance gave me the confidence that we purchased the right plan to fit our needs. Thank you for helping us achieve peace of mind for the "just in cases" life may have to offer. We praise the Lord for your work there at Good Neighbor Insurance and the blessing that you have been to us.” (JS, Pennsylvania)

“Kudos to Steve (at GNI)! I just called to see if I could thank you “in person”. . . . . Steve, I am absolutely blown away with the insurance. It has been SUCH a blessing, and I’m finally taking care of myself. Yesterday I had a prescription filled out that was almost $400 and paid $0…. I cannot thank you enough for all your help with enrollment. I had so many questions, freaked out, etc., but you hung in there and due to all your hard work, the blessings are flowing!” (DP, Arizona)

“Thank you VERY much for your follow-up. It is helpful to receive such proactive customer service. I did receive your original response and have pondering all of the options. Based on the information you provided and a very positive local doctor visit, we have decided NO changes are currently necessary in our coverage and we will be renewing our policy as is.” (JC, West Africa)

“Dear Doug and Sharon, Thank you so much for all the hard work you do and for making our lives so much easier in regards to insurance. I cannot tell you how much we appreciate having people like you who understand our lives living overseas!” (JY, Washington)

“Doug, You are amazing. I appreciate all of your diligence and excellence. Seriously, Thank YOU!” (KS, China)

 

From an insurance carrier:

“Thank you for the work you did on our behalf. From the everyday tasks throughout the renewal planning stages, you maintained the height of professionalism. We always felt comfortable contacting you when we had issues with the plan. You were on top of the situation immediately,...You helped make a challenging renewal experience as smooth as it could be. Again, we've really enjoyed working with you and are very impressed by your work ethic, your attention to detail, your professionalism and your thoughtfulness.

Thanks again for going WAY above the call of duty. We are here to help with the transition…If there is anything I can do to make the process easier, please let us know.

Peace and blessings to you.” (CK, Maryland)