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An employee of a large technology company suffered a heart attack while on assignment in Bahrain. He had experienced chest pain and was taken to the hospital by an ambulance, where he suffered sudden cardiac arrest and was defibrillated. However, the facility was not equipped to perform an angioplasty, so his employer notified Global Rescue.
- Cultural obstacles
- Potentially fatal patient condition
- Inadequate local facilities
Global Rescue immediately dispatched a paramedic to Bahrain. The member was originally taken to a substandard facility incapable of dealing with the cardiac case. Upon transfer to a qualified hospital, the member was refused admittance because of his ethnicity. Global Rescue’s deployed paramedic worked with the hospital to ensure the member could remain at the approved facility and obtain the necessary care.
Global Rescue established communications links among the attending cardiac surgeon, Global Rescue and Johns Hopkins physicians, the member’s cardiologists and the member to discuss surgical options. Consistent with the opinions of all physicians, the member opted to have angioplasty performed in Bahrain. By doing so, the medical team could rule out the existence of a substantial blockage that might result in significant medical complications or death during his flight back to Texas.
Following the procedure and clearance from the Global Rescue and Johns Hopkins physicians, the member was discharged and transported with medical escort back to his home in Texas for further treatment.
Global Rescue’s Operations Center kept the employer continuously updated about the patient’s status, providing accurate information and empowering the company’s leadership with the detail needed to make appropriate business and human resource related decisions. The member arrived home safely.