Job Opening At GNI – Updated 10-16-2019

Our openings all require:

• Sharing our values and culture
• Excellent phone and communication skills.
• Attention to detail.
• A strong desire to help people / commitment to customer service.
• Self-directed work and taking personal responsibility.
• Working as a team player – We pay salary, not commissions, and include quarterly bonuses after 6 months based on team goals (versus personal goals to eliminate individual competition). We encourage team cooperation/performance.
• Good with computers/database: Outlook, Word and Goldmine contact management system, typing, writing business letters.
• Following up with insurance companies/clients to complete sales and answer questions (we do all training for this).
• Responding to web sales and questions via calls and contacts from the internet. (We do not cold call anyone or telemarket).
• We prefer all of our workers to be licensed, professional health insurance agents. (Therefore, we offer both an hourly increase in salary and a higher percentage of quarterly bonuses if you get licensed). We pay for coursework and fees, but it involves study on your own time.
• We train. No insurance experience necessary.
• Ideally, you would love travel, have traveled, or done volunteer work overseas.
• Ideally, you would love helping those who are working overseas to make the world a better place.
• Visit our page: https://www.gninsurance.com/about-us/our-purpose/ to learn more about what we do.

Customer Service/Administrative/Web Sales – Individual and Team Department

Our 21-year old company in Gilbert, AZ has 10 team members and very low turnover rate. We are looking for a self-motivated person to:

Handle incoming emails and customer service calls by:
Travelers, expatriates, missionaries and by non-profit volunteer organizations working overseas and seeking travel health insurance for…

• Short-term trips
• Those going overseas for missions and volunteer work
• Adventure and extreme sports enthusiasts
• Long-term workers (expats)
• Missionaries with faith-based charities and non-profits

No insurance or experience necessary for the right person.
No telemarketing and no cold calling.
Salaried, not commission.

We train all of our personnel and are primarily looking for those who are friendly, helpful and want to serve others.

This person will daily act as:

1.       A Greeter: Responsible at times for welcoming, screening and filtering incoming communication to determine need

        Skills required: A “warm” voice and personality. Active listening. Great customer service/making people feel welcome and honored.

2.     A Trusted Friend: Able to make trustworthy recommendations and provide expert advice 

        Skills required: Empathy/Ability to put yourself in another person’s situation. Learning our products. Thinking of the right questions to ask, ability to present information. Ability to remember facts/data. Curiosity, positivity and attention to detail.

3.     A Liaison: between clients and carriers

        Responsible for 1.) Letting clients know what an insurance carrier requires from them – and follow-up 2.) Problem solving – direct, educate and respond to challenges related to plan or benefits, billing and renewal, and any process and procedure between our clients, and carriers.

        Skills required: a desire to become an expert on policies and service procedures.

3.     Administrative:

        Responsible for 1.) sending and replying to emails, and updating data, sending information to clients  2.) accurate data entry  3.) follow-up  4.) making manager’s job easier

        Skills required: Attention to detail, speed, organization and management skills, time management skills, and accuracy.