Individual Travel Insurance Plans

1. Your name and telephone number where we can contact you.
2. Member’s name.
3. Location (City, Country).
4. Brief description of medical condition.
5. Hospital telephone number.
6. Attending physician or medical professional and telephone number.

Toll Free (USA & CANADA)
1-800-5-ASSIST
(1-800-527-7478)
Collect (Around the world)
205-595-6626

1. Air Transport Restrictions/Exclusions

Both the originating and receiving hospital must be reasonably accessible by ground ambulance to transport the member to and from an airfield capable of accommodating MedjetAssist authorized aircraft. Membership provides access to only MedjetAssist authorized aircraft. Due to the high risk of sending U.S. registered aircraft and personnel into countries where the U.S. State Department has issued travel restrictions, membership services are subject to exclusion in these areas:

• A member with tuberculosis or other chronic airborne pathogens may not be transported.
• A member beyond the second trimester of pregnancy may not be transported.
• If a member has mild lesions, simple injuries such as sprains, simple fractures or mild illness which can be treated by local doctors and do not prevent the member from continuing their trip or returning home does not qualify for air medical transport.
  Air medical transport services will not be provided in cases where the member’s primary admitting diagnosis is an inpatient psychiatric disorder.
• A member traveling outside the United States for the sole purpose of seeking medical treatment whether inpatient or outpatient, experimental or otherwise, will not be eligible for air medical transport benefits for that specific trip.
• A member traveling or living outside the United States or Canada for an uninterrupted period in excess of 90 days is not eligible for membership benefits beyond the 90th day.

Family members, business associates, and/or traveling companions may accompany the patient, at no additional cost, on a MedjetAssist authorized aircraft during transport, provided space is available and the patient care is not compromised. Passengers accompanying patients transported on scheduled commercial aircraft will be responsible for such passengers’ own airfare.

If the member has no insurance coverage for the services rendered, the member is still entitled to all MedjetAssist benefits at no additional cost. While MedjetAssist makes every effort to accommodate its members, the patient and an accompanying passenger are limited to one small carry-on bag each due to limited space available on medical aircraft. MedjetAssist will arrange for additional luggage to be forwarded at the member’s expense. Members will not be entitled to MedjetAssist benefits if their illness or injury is a result of or is contributed to by the following:

• War, invasion or civil war;
• A member’s own criminal or felonious act, or sustained while the member is in a state of insanity;
• A member with an infectious disease under treatment at the time of enrollment will not be transported for any condition related to that infection;
• Suicide or attempted suicide or intentional self injury;
• A member on an organ transplant list prior to enrollment will not be entitled to a transport for that transplant;
• A member who is hospitalized at the time of enrollment will not be eligible for transport benefits for that hospitalization and may not be accepted for membership entirely.

2. Preexisting conditions:

The following pre-existing medical condition limitation applies to all Diamond Plan Emergency Evacuation for Senior Travel. Membership benefits will not be provided for any pre-existing defect, infirmity or condition for which an enrolled member is receiving medical treatment, advice or consultation where there has been any (1) changes in the dosage or usage of prescribed medication for that condition, or (2) changes or modifications to an existing prescribed plan of treatment for the condition, or (3) internal or external treatment or therapy for that condition, either as an inpatient or outpatient during the six (6) months (180 days) immediately prior to the effective date of the membership. If, however, there are no changes or treatments during this (6) month period as described above, benefits will be provided to the member for sudden and unexpected illness or injury.

MedjetAssist reserves the right to change or amend these rules and regulations. MedjetAssist is solely responsible for the interpretation and application of the rules and regulations communicated in this publication. All determinations by MedjetAssist shall be final and conclusive in each case. Memberships are non-transferable and non-refundable. By enrolling as a member you accept and agree to the terms and conditions of membership.