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Knowledge Base – GeoBlue Travel

Your GeoBlue Travel Insurance Information

Table of Contents

1. Member Portal
2. Claims
3. GeoBlue Contact Information
4. Understanding your Explanation of Benefits (EOB)
5. Using your Global (Outside the U.S.) Medical Network
6. Emergency Medical Evacuation

Welcome to your GeoBlue travel insurance plan: Enjoy global health coverage, emergency evacuation, pre-existing conditions coverage, an international network, and your member portal.

Your GeoBlue travel plan is a health plan that covers you around the world. These international travel plans come with strong benefits including emergency evacuation, pre-existing conditions coverage on most plans, a vast international network, and self-service through the exclusive member portal.

On this page you will find information about your member portal, benefits, claims, your GNI team, and much more. This knowledge base was developed specifically to help you navigate your insurance and make the most of your benefits.

Please do not forget to bookmark this page so you can easily reference the answers to all of your future GeoBlue travel medical insurance policy questions.

This Knowledge base page will cover the:

Change is inevitable.  Please connect with one of our travel insurance advisors to verify any benefits and procedures on your travel medical coverage at any time via phone call, email, or video call.

GNI Contact Information

Your Group Insurance Advisors: Tracy, Gaby, and Doug

telephone icon 480-813-9100
envelope icon [email protected]
building icon 690 E Warner Rd Ste. 117   Gilbert, AZ 85296

Member Portal

Claim Forms  

Member Portal

GeoBlue Member portal: You may register to access your secure portal at www.geobluetravelinsurance.com . You will save time by having a wealth of information at your fingertips. You can access and print ID Cards and forms, file and view claim status, obtain copies of certificates, find a hospital or doctor, and more. This will take you to a page where you can enter in your GeoBlue policy number and create a user name and password for access to the site.

You may also find the GeoBlue app on the Google Play store or the Apple store.

Question: Do I need to carry my ID card with me at all times?

Answer:  We recommend that you carry it with you. Your ID card contains important information including contact information for GeoBlue should a medical emergency arise.

 

Question: How may I obtain a new ID Card?

Answer: Download a PDF version of your ID Card from your Member Portal. Once logged in, locate the Print ID Card link.

Coming Soon.

Coming Soon

Videos

  1. Ask Doug – Will a travel advisory affect my travel medical insurance coverage?
  2. Ask Doug – Will our travel medical insurance plan cover any of my maintenance medications?

 

Key Notes

Your GeoBlue travel plan provides 24/7/365 telemedicine consults from anywhere in the world, at no additional cost

Claims

Filing Claims

When you pay for covered services, you can file claims through your Member Portal at https://www.geobluetravelinsurance.com.  Just sign into your account, click on the claims tab and click submit new claim.

You’ll be able to fill out an online form and upload your documents to submit with your claim.

How do I file a claim?

You may file a claim either through the Member Portal, or you may download a claim form, https://www.geobluetravelinsurance.com/pdf_docs/claim_forms/short-term/GeoBlue_ST_Medical.pdf,  and email the completed form, itemized receipts, and medical records to [email protected].

 

Question – How long do I have to file my claim?

Answer – You should submit a claim as soon as possible, but you will have up to 90 days from the date of service to file a claim.

 

Question – How long does it take for a claim to be processed?

Answer – If all the required information is submitted, the claim should be processed in 10 business days with an Explanation of Benefits in your account. If something is missing, GeoBlue should inform you via secure messaging or by an Explanation of Benefits (EOB) telling why the claim was denied.

 

Question:  How will I know when my claim has been paid?

Answer: You will see the deposit in the bank account that you specified or see the EOB in your member account.  You may also request a physical check to be mailed to you. We recommend direct deposit. 

Having a problem connecting online or with any of the features available?  You can call the GeoBlue International Helpline at 1-855-481-6647 in the US or +1-610-254-5850 abroad. (You can call collect.)

 

Question: How do I track the status of my claim?

Answer: You may track the status of your claim through your Member Portal.

Claims: ***Online: through your Member Portal (we highly recommend online submission), or via email.

Videos

  1. Ask Doug – If I pay for medical services during my travels, how do I file a claim?
  2. Mastering the Timeframe for Travel Insurance Claims

Key Notes

Question – How to file an online Claim?

Answer – You may file a claim either through the Member Portal, or you may download a claim form, https://www.geobluetravelinsurance.com/pdf_docs/claim_forms/short-term/GeoBlue_ST_Medical.pdf, and email the completed form, itemized receipts, and medical records to [email protected].

Understanding Your GeoBlue Travel Insurance Benefits

Understanding your GeoBlue travel medical insurance benefits ensures you have access to comprehensive healthcare services worldwide. With GeoBlue, you receive coverage for emergency medical care, emergency medical evacuation, and other key travel insurance benefits. Additionally, GeoBlue provides multilingual support and a vast network of international doctors and hospitals, making it easier to find quality care wherever you travel.

Question: Who do I contact at GeoBlue?

Answer: Here are the different contacts at GeoBlue:

Customer service representative are available 24/7/365 to provide assistance when needed.

GeoBlue Member Services

  • Inside the U.S.: 1-855-481-6647
  • Outside the U.S.: +1-610-254-5850
  • Email [email protected]

 

GeoBlue Medical Assistance and Evacuation

Collect Calls Accepted: +1-610-254-8771

 

FOR EMERGENCIES ALWAYS CALL GEOBLUE DIRECTLY, as soon as possible. If an evacuation is needed, the sooner they (GeoBlue) get started, the better.

 

Videos

  1. Ask Doug – Understanding My Travel Insurance
  2. Understand My Short-term Medical Insurance

Key Notes

Your GeoBlue travel plan provides access to doctors and hospitals in 190 countries

Understanding your Explanation of Benefits (EOB)

Once the claim is processed, there will be an Explanation of Benefits (EOB) available on your account. This form will tell you what has been paid for by GeoBlue, and – just as important – if anything is not being covered, and why. If you have questions about the EOB, there is a glossary of terms available online.  And if you still need help, you can contact us here at Good Neighbor for help figuring it all out.

Question – What is an (EOB) Explanation of Benefits?

Answer – Your Explanation of Benefits is a summary of how your claims were processed and what you may owe, not a bill. Your health care professional or the facility may bill you directly for the remainder of what you owe.

 

Question – What is the summary page of my EOB?

Answer – The Summary page gives an overview of how your benefits are working for you – quickly see how much was submitted, how much has been paid, and what may be your responsibility

Make sure you’re using all of GeoBlue’s digital tools. Download the GeoBlue mobile app from the App Store or Google Play. App Store® , Amazon® or Google Play™

Videos

  1. Ask Doug – If I get sick or injured during my travels outside the U.S, which doctor do I go to?
  2. What does “Sudden and Unexpected Recurrence of a Pre-existing Condition” mean?

Key Notes

For non-medical assistance or plan information, call 1.855.481.6647 or if outside the United States, call +1.610.254.5850.

Using your Global (Outside the U.S.) Medical Network

A list of GeoBlue network hospitals, clinics, and medical practitioners is available through your Member Portal.

To find providers overseas, click on find providers. You can search by country and city.

In some cases, you may need to visit an international doctor or health care facility that is not directly contracted. In this case, you may have to pay upfront and then submit a claim for reimbursement. To avoid out-of-pocket payments, you can have the doctor or hospital call the number on your ID card.

GeoBlue can work with the facility to arrange a Direct Payment. GeoBlue cannot compel a provider to accept their guarantee of payment.

Question – What is “Guarantee of Payment (GOP)?

Answer – A Guarantee of Payment (GOP) assures payment directly to a health care professional outside the U.S. for covered services. This helps prevent you from having to pay for services that would normally be covered under your plan.

 

Question – What does a GOP include?

Answer – Scheduled service, date of service to be performed, level of benefits, cost of service, deductible, coinsurance, and more.

 

Question – Why is a GOP important?

Answer –

  1. Using a guarantee of payment increases access to care around the world.
  2. Reduces out-of-pocket expenses at those health care professionals who do not, per normal practice, directly bill GeoBlue (Please note: you are responsible for any applicable coinsurance, deductible or copayments per your plan).
  3. Enables the hospital to bill GeoBlue directly.
  4. Allows GeoBlue’s Medical Review Team to consult on the services being rendered, providing you the best care possible.

Coming Soon

By using doctors and hospitals contracted with GeoBlue while abroad, you will avoid having to file claims. All you need to do is go online to your Member Portal. Sign in and click on providers.

Videos

  1. Ask Doug – Will the medical doctor or hospital bill my travel medical insurance company?
  2. Will our travel medical insurance plan cover any of my maintenance medications?

Key Notes

Prescriptions overseas are covered 100%. They are not subject to the deductible.

GeoBlue is always happy to assist you and let GeoBlue know if there is anything else you need. You can call the GeoBlue International Helpline at 1-855-481-6647 in the US or +1-610-254-5850 abroad.

Emergency Medical Evacuation

An emergency medical evacuation is something you may not want to think about. But, it may give you peace of mind knowing that if you need them, our services include: (1) Emergency evacuation and transportation to the nearest center of medical excellence when there is an immediate threat to life or limb (2) Helping immediate family members coordinate travel (3) Transportation back to your home country if your condition has stabilized, but you are unable to return to work (4) Assisting with the coordination of travel for unaccompanied children in the event of an emergency (5) Return of mortal remains.

For Medical Evacuation, immediately call the number on the back of your GeoBlue ID card, +1-610-254-8771 (you can call collect), and state that you have an emergency. GeoBlue Global will make all of the arrangements.

If you need additional help, please call us here at Good Neighbor at 1-480-813-9100, or email us at [email protected]. We are available on Business days from 8:00am-4:00pm (Mountain in the Winter, Pacific in the Summer).

Question – Will travel costs for anyone else be covered if I get evacuated?

Answer – If you are hospitalized for more than seven days, transportation of one family member may be covered. For family members who aren’t covered, GeoBlue can help coordinate travel plans.

 

Question – Are there exclusions and limitations I should be aware of?

Answer – Yes. Below is a short list of general limitations and exclusions (please consult with your certificate for all limitations and exclusions). Medical evacuation benefits do not include (1) Services rendered without the authorization or intervention of GeoBlue or its designee (2) Nonemergency, routine or minor medical problems, tests and exams where there is no clear or significant risk of death or imminent serious injury or harm to you (3) A condition which would allow for treatment at a future date convenient to you and which does not require emergency evacuation or repatriation (4) Medical care or services scheduled for member’s or provider’s convenience, which are not considered an emergency (5) Expenses incurred if the original or ancillary purpose of your trip is to obtain medical treatment (6) Services provided for which no charge is normally made (7) Expenses incurred while serving in the armed forces of another country.

Your plan covers Emergency Medical Evacuation coordinated by GeoBlue. Roundtrip airfare paid at economy rates to the place of hospitalization for 1 family member for a hospitalization lasting longer than 7 days will be reimbursed

FOR EMERGENCIES ALWAYS CALL GEOBLUE DIRECTLY, as soon as possible. If an evacuation is needed, the sooner they get started the better. Customer service representatives are available 24/7/365 to provide assistance when needed.

GeoBlue Customer Service
1.855.481.6647
+1.610.254.5850
[email protected]

Videos

  1. Ask Doug – What if the charges for emergency medical care get too high?
  2. Ask Doug – Will the emergency medical evacuation take me or my wife back to the U.S?
  3. Ask Doug – What do we do if my wife or I need to be emergency medically evacuated?
Ask Doug – The emergency evacuation is still the same no matter what medical dollar limit I choose?

Key Notes

Reach out to local emergency services first – then get in touch with us. In the event of an emergency, call for local medical help first. Then, once you are stable, call GeoBlue’s global service center to tell us about the emergency situation or if you are diagnosed with a serious condition. You can reverse the charges if you need to. To contact the global service center, just call the number on the back of your GeoBlue ID card. Our multilingual staff is prepared to help you 24/7.